Last Updated: October 1, 2025

This Privacy Policy describes how SurgePower LLC (“SurgePower,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from surgepower.store (the “Site”).

1. Information We Collect

We collect information necessary to operate our business and provide our services, including:

a. Personal Information You Provide

When you place an order or interact with our Site, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

b. Payment Information

Payment details are processed securely by our third-party payment providers (such as Stripe or PayPal). SurgePower does not store full credit card or payment account information on its servers.

c. Order & Transaction Information

We collect information related to your purchases, including:

  • Products purchased
  • Order history
  • Transaction records

d. Device & Usage Information

When you browse our Site, we automatically collect certain technical information, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and interaction data

We may use cookies, pixels, and similar technologies to analyze traffic and improve Site functionality.

2. How We Use Your Information

We use the information collected for purposes including:

  • Order Processing: To process payments, confirm orders, arrange shipping, and provide customer support
  • Customer Communication: To respond to inquiries, provide order updates, and prevent fraud or unauthorized transactions
  • Service Improvement: To analyze usage trends and enhance our website, products, and services
  • Marketing Communications: With your consent, to send promotional emails and updates. You may opt out at any time

3. Sharing of Personal Information

We share personal information only as necessary to operate our business:

a. Service Providers

We may share information with trusted third parties who assist us with:

  • Payment processing
  • Order fulfillment and shipping
  • Website hosting and analytics
  • Email marketing and customer support

These partners are contractually obligated to safeguard your information and use it solely for service-related purposes.

b. Legal & Compliance Obligations

We may disclose personal information when required by law, regulation, legal process, or governmental request, or to protect our rights and comply with our Terms & Conditions.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Cookies & Tracking Technologies

Cookies help us:

  • Remember user preferences
  • Maintain secure sessions
  • Understand Site traffic and usage patterns

You can disable cookies through your browser settings; however, doing so may affect Site functionality and user experience.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal data, including:

  • SSL (Secure Socket Layer) encryption
  • PCI-DSS compliant payment processing
  • Restricted access to sensitive information

While we strive to protect your data, no online transmission or storage system can be guaranteed 100% secure.

6. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your personal data (subject to legal obligations)

Marketing Preferences

You may unsubscribe from marketing emails at any time by using the link provided in our emails.

To exercise your privacy rights, please contact us using the details below.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services
  • Comply with legal, accounting, or regulatory requirements
  • Resolve disputes and enforce agreements

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on the Site with a revised “Last Updated” date. Continued use of the Site constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

SurgePower LLC

📍 Address:
8 Thistle Ln, Greenwich, CT 06831-4231, USA

📞 Phone:
+1 973-220-5334

📧 Email:
admin@surgepower.store