Last Updated: October 1, 2025
At SurgePower, we are dedicated to delivering reliable power and charging products to our customers safely and efficiently. This Shipping Policy explains our shipping coverage, processing times, delivery methods, costs, and related terms.
1. Shipping Coverage & Carriers
Shipping Area
We currently ship within the United States only.
Carriers
We work with trusted domestic carriers, including:
- USPS
- UPS
- FedEx
At this time, international shipping is not available. Please check our website for future updates.
2. Order Processing Time
- Orders placed and successfully paid before 12:00 PM (Noon) PST on business days (Monday–Friday, excluding U.S. public holidays) are typically processed and shipped the same day.
- Orders placed after 12:00 PM PST, on weekends, or on holidays will be processed on the next business day.
- Products with special handling or availability notes (such as “Pre-Order” or “Ships in X Business Days”) will follow the timeline stated on the product page.
3. Shipping Methods & Estimated Delivery Times
Once your order ships, you will receive a confirmation email with a tracking number. Delivery times begin after the order has shipped, not from the order date.
| Shipping Method | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 3–7 business days | Free on orders over $50 |
| Expedited Shipping | 2–3 business days | Additional fee applies |
| Overnight Shipping | 1 business day | Additional fee applies |
Note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.
4. Shipping Costs
- Free Standard Shipping is available on all orders over $50 shipped within the continental United States.
- Orders under $50 incur a standard shipping fee of $5.99.
- Expedited and Overnight shipping rates are calculated at checkout based on order weight, destination, and selected service level.
5. Order Tracking, Changes & Cancellations
- A shipping confirmation email with tracking details will be sent once your order leaves our facility.
- If you need to change or cancel an order, please contact us as soon as possible.
- Orders can only be modified or canceled before they are processed for shipment.
- Once an order has shipped, changes or cancellations are no longer possible.
6. Shipping for Returns & Exchanges
Please refer to our Return & Refund Policy for full details.
- Company Error (Defective or Incorrect Item):
If you receive a defective or incorrect product, SurgePower will cover all return shipping costs and arrange a replacement or refund. - Customer-Initiated Returns or Exchanges:
If a return or exchange is requested due to a change of mind, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.
7. Risk of Loss & Delivery Issues
- Ownership and risk of loss pass to the customer once the order is handed over to the carrier.
- While SurgePower is not responsible for delays, lost, or stolen packages after carrier acceptance, we will assist you in filing a claim with the shipping provider whenever possible.
8. Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact us.
SurgePower
📍 Address:
8 Thistle Ln, Greenwich, CT 06831-4231, USA
📞 Phone:
+1 973-220-5334
📧 Email:
admin@surgepower.store